Exchange and Return Policy

Our items are handmade and crafted with love to serve you with best quality and ideology of Pakistan.  In case you are not satisfied with your item, please do let us know and we will work with you to make it right.

You can reach out to us at +923343770496 or [email protected] for any inquiry or assistance required.
 
RETURNS AND EXCHANGES

We always strive to deliver you products at their best just in case it doesn’t received you accurately you may coordinate our team.

Whereas we have a strict no return policy once item sold to customer.

For orders within Pakistan, if you would like to exchange an item (in terms of size, colour, or profile) the customer has a right to requeset. All exchanges can only be made for the same product. All returns and exchanges for orders within Pakistan must be sent back to the address provided by Starshine Truck Art Gallery at the customer’s expense. Also, please note that the item(s) must be in its original packing with the invoice.

If your product is defected, please fill out the ‘Defective Item’ form when processing your return or exchange, as this helps us conduct a quality inspection to approve your request. It would also be helpful if any photos of the defects can be shared with Starshine Truck Art’s team.
All our international orders are delivered via DHL Express. Unfortunately, we are unable to process returns and exchanges for orders shipped internationally. However, if items are defected, you may either request an exchange or receive store credit that can be used for a future purchase made with Starshine Truck Art.

Items bought on sale cannot be exchanged or refunded. However, if any purchased items are defected we will be willing to process a refund in terms of store credit.
 
ORDER CANCELLATIONS

You may cancel your order any time before the order has been processed or confirmed by our team.

Whereas, Starshine Truck Art reserves the right to cancel orders for any reason including the stock unavailability, pricing imprecision, or the declined payment by your authorized financial institution.

If an online payment was made, the customer will either be issued store credit or a refund. A refund will made to the same bank that was used for the purchase and the amount may appear in your monthly statement in 10-15 days.